Customer Service Representative (CSR) - GraPARI Tegal

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our GraPARI Tegal branch and become the face of exceptional customer service! In this role, you will engage directly with customers, address their inquiries, and provide solutions to ensure a seamless and satisfying experience. Our GraPARI Tegal branch is a vibrant part of our retail network, and we are looking for a passionate individual to join our team and make a difference.

As a CSR at GraPARI Tegal, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. You will work closely with our sales team to ensure that our customers receive the best service possible. This is an excellent opportunity to grow your career in the retail industry while making a positive impact on our customers' lives.

📋 Tanggung Jawab Pekerjaan

• Engage directly with customers to address inquiries and provide solutions.
• Handle customer complaints and resolve issues professionally and empathetically.
• Assist in stock management and ensure that the store is well-stocked and organized.
• Promote GraPARI products and services to customers.
• Work closely with the sales team to meet and exceed sales targets.
• Provide excellent customer service and ensure a positive shopping experience for all customers.
• Assist in the maintenance of the store and ensure that it is clean and presentable.
• Participate in team meetings and contribute to the development of the store's service standards.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Familiarity with retail operations and GraPARI products.
• Ability to work both independently and as part of a team.
• Proficiency in using basic computer software, such as Microsoft Office.
• Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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